# Support

Questions about your account, your data or a page that does not behave as described here go to the Costfluent team through the contact form on the website.

## Before you start

Any member of an organization can open the Support page; it needs no role and no plan.

## Contact the team

<Stepper>

1. Open the [contact form](https://costfluent.com/contact). The onboarding screens link to it from the **Contact support** button in their header.
2. Describe what you were doing, the page you were on and what you expected to happen. Name the workspace, and a connection or report where one is involved.
3. Send the form. The reply goes to the email address you enter in it.

</Stepper>

:::note
Never send credentials, API tokens or cloud access keys through the form. Nobody at Costfluent needs them to help you.
:::

## The Support page in Settings

Open **Settings**, then **Support**. The page reads "Coming soon" with the line "Support options will be available here." It holds no form, ticket list or chat yet, so use the contact form above.

The **Documentation** link in the account menu and in the header opens these pages.

## Related

- [Quickstart](/quickstart)
- [Plans and billing](/plans-and-billing)